Frequently Asked Questions

Our shipping times range between 3 to 10 days, depending on multiple factors, the destination country plus the availability of the flights, since all our shipping is an express shipping.

During the checkout process, you can always choose our UPS Worldwide Expedited® option, which typically takes 2 to 5 Business Days to deliver (URGENT SHIPPING).

Please keep in mind that we cannot guarantee those timescales in the event of any UPS deviations.

All of our products are delivered to your door for free if your order exceeds $200.

Customs charges and taxes vary by jurisdiction; our logistics partner simplifies the process for both you and us.

Generally, you will not have to pay any additional taxes. Customs duties may apply in some countries; please check with your local authorities before ordering to avoid any unexpected extra fees.

Absolutely, once you have placed your order, we will keep you updated about the state of your order.

Your order starts as,

PROCESSING

This stage means that we are handling your order, this stage takes between 1-3 days, next stage is

PARTIALLY SHIPPED

This stage means that your order has been picked up by the carrier and waiting the issuance of a tracking code, next

SHIPPED

Once your order has been shipped, we will send you the tracking number, plus a link where you can track your order in real time.

If you do not see the option for free delivery during the checkout phase, even if your order is over 150$, you most likely live in a remote area where deliveries are limited to our carrier partner.

Please contact us so that we can look into your delivery alternatives.

Unfortunately, our shipping partner is unable to ship to Russia and Ukraine due to the ongoing crisis; we expect to start delivery shortly. Please accept our apologies for any inconvenience.